Sapling for Gladly
Gladly is the service platform that centers around people, not tickets, by building one lifelong conversation. Gladly provides APIs to pull information from different customer data sources. Channels are natively built into Gladly, including emails, chat, and voice. Sapling integrates with Gladly to help improve agent efficiency and reduce handle time.
Sapling: Supported Features on Gladly
- Language quality: Grammar checker / spell check and fluency suggestions.
- Autocomplete: Compose messages more quickly.
- Snippets: Search, insert, and expand common canned messages.
