Sapling for Genesys Cloud

Genesys Cloud is a radically easy, all-in-one cloud contact center. It is marketed as an all-in-one cloud contact center solution. It provides customer support agents with a single interface for tracking issues across phone, email, chat, text and social channels. As a SaaS offering there are no up-front hardware costs. Sapling integrates with Genesys Cloud to help improve agent efficiency and reduce handle time.